DevOps & SaaS Downtime: The High (and Hidden) Costs for Cloud-First Businesses
Jan 19, 2026
DevOps / SaaS Downtime
Just a few years ago, the cloud was touted as the "magic pill" for any cyber threat or performance issue. Many were lured by the "always-on" dream, trading granular control for the convenience of managed services. In recent years, many of us have learned (often the hard way) that public cloud service providers are not immune to attacks and SaaS downtime, hiding behind the Shared Responsibility cushion. To stay operational, competitive, and resilient in today's threat landscape, teams must move beyond the dependency on SaaS providers and understand what cyber resilience really means. The Myth of DevOps SaaS Resilience In 2024 alone, popular DevOps SaaS platforms—like GitHub, Jira, or Azure DevOps— experienced 502 incidents in total, which resulted in degraded performance and outages totaling over 4,755 hours . The conclusion is clear: Entrusting "the big players" with your source code, development metadata, and workflow projects doesn't make your business immune to downtime and subs...