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Category — Dell SupportAssist
Security Flaw in Pre-Installed Dell Support Software Affects Million of Computers

Security Flaw in Pre-Installed Dell Support Software Affects Million of Computers

Jun 21, 2019
Dell's SupportAssist utility that comes pre-installed on millions of Dell laptops and PCs contains a security vulnerability that could allow malicious software or rogue logged-in users to escalate their privileges to administrator-level and access sensitive information. Discovered by security researchers at SafeBreach Labs , the vulnerability, identified as CVE-2019-12280, is a privilege-escalation issue and affects Dell's SupportAssist application for business PCs (version 2.0) and home PCs (version 3.2.1 and all prior versions). Dell SupportAssist, formerly known as Dell System Detect, checks the health of your system's hardware and software, alerting customers to take appropriate action to resolve them. To do so, it runs on your computer with SYSTEM-level permissions. With this high-level privileges, the utility interacts with the Dell Support website and automatically detects Service Tag or Express Service Code of your Dell product, scans the existing device d...
Pre-Installed Software Flaw Exposes Most Dell Computers to Remote Hacking

Pre-Installed Software Flaw Exposes Most Dell Computers to Remote Hacking

May 02, 2019
If you use a Dell computer, then beware — hackers could compromise your system remotely. Bill Demirkapi, a 17-year-old independent security researcher, has discovered a critical remote code execution vulnerability in the Dell SupportAssist utility that comes pre-installed on most Dell computers . Dell SupportAssist , formerly known as Dell System Detect , checks the health of your computer system's hardware and software. The utility has been designed to interact with the Dell Support website and automatically detect Service Tag or Express Service Code of your Dell product, scan the existing device drivers and install missing or available driver updates, as well as perform hardware diagnostic tests. If you are wondering how it works, Dell SupportAssist in the background runs a web server locally on the user system, either on port 8884, 8883, 8886, or port 8885, and accepts various commands as URL parameters to perform some-predefined tasks on the computer, like collecting...
5 Reasons Device Management Isn't Device Trust​

5 Reasons Device Management Isn't Device Trust​

Apr 21, 2025Endpoint Security / Zero Trust
The problem is simple: all breaches start with initial access, and initial access comes down to two primary attack vectors – credentials and devices. This is not news; every report you can find on the threat landscape depicts the same picture.  The solution is more complex. For this article, we'll focus on the device threat vector. The risk they pose is significant, which is why device management tools like Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) are essential components of an organization's security infrastructure. However, relying solely on these tools to manage device risk actually creates a false sense of security. Instead of the blunt tools of device management, organizations are looking for solutions that deliver device trust . Device trust provides a comprehensive, risk-based approach to device security enforcement, closing the large gaps left behind by traditional device management solutions. Here are 5 of those limitations and how to ov...
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