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Category — Incident Management
6 Simple Steps to Eliminate SOC Analyst Burnout

6 Simple Steps to Eliminate SOC Analyst Burnout

Oct 10, 2024 AI Automation / Threat Response
The current SOC model relies on a scarce resource: human analysts. These professionals are expensive, in high demand, and increasingly difficult to retain. Their work is not only highly technical and high-risk, but also soul-crushingly repetitive, dealing with a constant flood of alerts and incidents. As a result, SOC analysts often leave in search of better pay, the opportunity to move beyond the SOC into more rewarding roles, or simply to take much-needed breaks. This high churn rate puts the SOC in a vulnerable position, jeopardizing the overall effectiveness of cybersecurity operations. To keep your team resilient and maintain operational efficiency, it's essential to take proactive steps to reduce burnout and improve retention. Here are five strategies that can make a difference. Why Analyst Burnout Matters More Than Ever SOC analyst burnout is becoming a critical issue as the cybersecurity landscape evolves. Security Operations Centers (SOCs) face a growing number of daily al...
SHQ Response Platform and Risk Centre to Enable Management and Analysts Alike

SHQ Response Platform and Risk Centre to Enable Management and Analysts Alike

May 13, 2024 Threat Detection / SoC / SIEM
In the last decade, there has been a growing disconnect between front-line analysts and senior management in IT and Cybersecurity. Well-documented challenges facing modern analysts revolve around a high volume of alerts, false positives, poor visibility of technical environments, and analysts spending too much time on manual tasks. The Impact of Alert Fatigue and False Positives  Analysts are overwhelmed with alerts. The knock-on effect of this is that fatigued analysts are at risk of missing key details in incidents, and often conduct time-consuming triaging tasks manually only to end up copying and pasting a generic closing comment into a false positive alert.  It is likely that there will always be false positives. And many would argue that a false positive is better than a false negative. But for proactive actions to be made, we must move closer to the heart of an incident. That requires diving into how analysts conduct the triage and investigation process. SHQ R...
5 Reasons Device Management Isn't Device Trust​

5 Reasons Device Management Isn't Device Trust​

Apr 21, 2025Endpoint Security / Zero Trust
The problem is simple: all breaches start with initial access, and initial access comes down to two primary attack vectors – credentials and devices. This is not news; every report you can find on the threat landscape depicts the same picture.  The solution is more complex. For this article, we'll focus on the device threat vector. The risk they pose is significant, which is why device management tools like Mobile Device Management (MDM) and Endpoint Detection and Response (EDR) are essential components of an organization's security infrastructure. However, relying solely on these tools to manage device risk actually creates a false sense of security. Instead of the blunt tools of device management, organizations are looking for solutions that deliver device trust . Device trust provides a comprehensive, risk-based approach to device security enforcement, closing the large gaps left behind by traditional device management solutions. Here are 5 of those limitations and how to ov...
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