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The current SOC model relies on a scarce resource: human analysts. These professionals are expensive, in high demand, and increasingly difficult to retain. Their work is not only highly technical and high-risk, but also soul-crushingly repetitive, dealing with a constant flood of alerts and incidents. As a result, SOC analysts often leave in search of better pay, the opportunity to move beyond the SOC into more rewarding roles, or simply to take much-needed breaks. This high churn rate puts the SOC in a vulnerable position, jeopardizing the overall effectiveness of cybersecurity operations. To keep your team resilient and maintain operational efficiency, it's essential to take proactive steps to reduce burnout and improve retention. Here are five strategies that can make a difference. Why Analyst Burnout Matters More Than Ever SOC analyst burnout is becoming a critical issue as the cybersecurity landscape evolves. Security Operations Centers (SOCs) face a growing number of daily al...

In the last decade, there has been a growing disconnect between front-line analysts and senior management in IT and Cybersecurity. Well-documented challenges facing modern analysts revolve around a high volume of alerts, false positives, poor visibility of technical environments, and analysts spending too much time on manual tasks. The Impact of Alert Fatigue and False Positives  Analysts are overwhelmed with alerts. The knock-on effect of this is that fatigued analysts are at risk of missing key details in incidents, and often conduct time-consuming triaging tasks manually only to end up copying and pasting a generic closing comment into a false positive alert.  It is likely that there will always be false positives. And many would argue that a false positive is better than a false negative. But for proactive actions to be made, we must move closer to the heart of an incident. That requires diving into how analysts conduct the triage and investigation process. SHQ R...

When people think of cybersecurity threats, they often picture external hackers breaking into networks. However, some of the most damaging breaches stem from within organizations. Whether through negligence or malicious intent, insiders can expose your organization to significant cybersecurity risks. According to Verizon's 2024 Data Breach Investigations Report , 57% of companies experience over 20 insider-related security incidents a year, with human error involved in 68% of data breaches. With that, insider attacks result in the highest costs, averaging USD 4.99 million per attack, as per the 2024 Cost of a Data Breach Report by IBM Security.  What are insider threats? An insider threat originates from within an organization – it's the potential for anyone with authorized access to your critical systems to misuse their access, harming your organization. The worst part is that insiders are already within your IT perimeter and are familiar with your internal security prot...