How To Automate Ticket Creation, Device Identification and Threat Triage With Tines
Jul 09, 2025
Security Operations / Automation
Run by the team at workflow orchestration and AI platform Tines, the Tines library features over 1,000 pre-built workflows shared by security practitioners from across the community - all free to import and deploy through the platform's Community Edition. A recent standout is a workflow that handles malware alerts with CrowdStrike, Oomnitza, GitHub, and PagerDuty. Developed by Lucas Cantor at Intercom, the creators of fin.ai , the workflow makes it easier to determine the severity of a security alert and escalate it seamlessly, depending on the device owner's response. "It's a great way to reduce noise and add context to security issues that are added on our endpoints as well," Lucas explains. In this guide, we'll share an overview of the workflow, plus step-by-step instructions for getting it up and running. The problem - lack of integration between security tools For security teams, responding to malware threats, analyzing their severity, and identifying the device owner so...