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Category — Call Center Fraud
Vishing Goes High-Tech: New 'Letscall' Malware Employs Voice Traffic Routing

Vishing Goes High-Tech: New 'Letscall' Malware Employs Voice Traffic Routing

Jul 07, 2023 Mobile Security / Malware
Researchers have issued a warning about an emerging and advanced form of voice phishing ( vishing ) known as " Letscall ." This technique is currently targeting individuals in South Korea. The criminals behind "Letscall" employ a multi-step attack to deceive victims into downloading malicious apps from a counterfeit Google Play Store website. Once the malicious software is installed, it redirects incoming calls to a call center under the control of the criminals. Trained operators posing as bank employees then extract sensitive information from unsuspecting victims. To facilitate the routing of voice traffic, "Letscall" utilizes cutting-edge technologies such as voice over IP (VOIP) and WebRTC. It also makes use of Session Traversal Utilities for NAT (STUN) and Traversal Using Relays around NAT (TURN) protocols, including Google STUN servers, to ensure high-quality phone or video calls and bypass NAT and firewall restrictions. The "Letscall...
U.S. Authorities Charge 6 Indian Call Centers Scamming Thousands of Americans

U.S. Authorities Charge 6 Indian Call Centers Scamming Thousands of Americans

Feb 04, 2022
A number of India-based call centers and their directors have been indicted for their alleged role in placing tens of millions of scam calls aimed at defrauding thousands of American consumers. The indictment charged Manu Chawla, Sushil Sachdeva, Nitin Kumar Wadwani, Swarndeep Singh, Dinesh Manohar Sachdev, Gaje Singh Rathore, Sanket Modi, Rajiv Solanki and their respective call centers for conspiring with previously indicted VoIP provider E Sampark and its director, Guarav Gupta, to forward the calls to U.S. citizens. "Criminal India-based call centers defraud U.S. residents, including the elderly, by misleading victims over the telephone utilizing scams such as Social Security and IRS impersonation as well as loan fraud," the U.S. Justice Department  said  in a release. According to the  November 2020 indictment  issued against E Sampark and Gupta, the calls from India-based phone scammers led to reported losses of over $20 million from May 2015 to June 2020, w...
Unlocking Google Workspace Security: Are You Doing Enough to Protect Your Data?

Crowdstrike Named A Leader In Endpoint Protection Platforms

Nov 22, 2024Endpoint Security / Threat Detection
CrowdStrike is named a Leader in the 2024 Gartner® Magic Quadrant™ for Endpoint Protection Platforms for the fifth consecutive time, positioned highest on Ability to Execute and furthest to the right on Completeness of Vision.
Indian National Gets 20-Year Jail in United States for Running Scam Call Centers

Indian National Gets 20-Year Jail in United States for Running Scam Call Centers

Dec 01, 2020
An Indian national on Monday was  sentenced to 20 years in prison  in the Southern District of Texas for operating and funding India-based call centers that defrauded US victims out of millions of dollars between 2013 and 2016. Hitesh Madhubhai Patel (aka Hitesh Hinglaj), who hails from the city of Ahmedabad, India, was sentenced in connection with charges of fraud and money laundering. He was also ordered to pay restitution of $8,970,396 to identified victims of his crimes. Earlier this January, Patel  pleaded guilty  to wire fraud conspiracy and general conspiracy to commit identification fraud, access device fraud, money laundering, and impersonation of a federal officer or employee. "The defendant defrauded vulnerable US victims out of tens of millions of dollars by spearheading a conspiracy whose members boldly impersonated federal government officials and preyed on victims' fears of adverse government action," said Acting Attorney General Brian C. Rabbitt...
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