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Salesforce Is Mission-Critical, but That Doesn't Mean It's Protected At the beating heart of customer operations, the scope of Salesforce goes well and beyond traditional customer relationship management (CRM) systems. As a system of records, a sales engine, a service dashboard, and a repository for years of business-critical insight, deals flow through it continuously. Strategies depend on it. Customer relationships live or die by what they contain.  Yet, despite this, a dangerous misconception persists: "It's in the cloud, so it must be safe." Unfortunately, this assumption is as costly as it is common.  Here's the reality. Salesforce operates under a shared responsibility model , meaning your cloud provider — in this case, Salesforce — is responsible for platform uptime, infrastructure integrity, and security of the cloud. But you, the customer, are responsible for its actual content (your data, your metadata, and your configurations). So, while Salesforce protects th...

Safeguarding the sensitive information within your Microsoft 365 environment is more important than ever. From accidental deletion and ransomware attacks to costly compliance failures, the consequences of inadequate data protection can be severe. It's important to understand the Shared Responsibility Model. The Model explains that Microsoft secures and ensures the uptime of its infrastructure, while you're ultimately responsible for correctly configuring settings, protecting against accidental data loss, and ensuring compliance with relevant regulations. Microsoft 365 provides powerful services, but a comprehensive backup of your data is not included in a standard Microsoft 365 license. Having an effective data protection strategy and comprehensive data backups are your best defense against these invisible dangers. In today's digital era, the necessity of modernizing data protection solutions cannot be overstated. The 2024 Data Protection Trends Report revealed that 75% of org...