Who's Really Using Your SaaS? The Rise of Non-Human Identities
Nov 10, 2025
As SaaS ecosystems expand, not every user is human anymore. AI assistants, automation bots, integration services, and API tokens now perform countless actions across business cloud applications, often with the same or greater access privileges as employees. These non-human identities (NHIs) are silently driving productivity while introducing a new class of risk: unmonitored, long-lived, and often misunderstood access. These machine credentials (service accounts, API keys, OAuth tokens, etc.) are essential for automation and integrations, but their growth far outpaces the oversight and security controls applied to them. The result is a widening visibility gap. A lot of NHI types enjoy broad permissions within SaaS apps, sometimes more privileges than a human user, yet they rarely get the same scrutiny as employee accounts. Over-privilege is common: about one-third of SaaS app integrations have access to sensitive data that exceeds their needs. Let's examine a few notable data brea...
