Zendesk | Breaking Cybersecurity News | The Hacker News

Cybersecurity researchers have disclosed details of now-patched flaws in Zendesk Explore that could have been exploited by an attacker to gain unauthorized access to information from customer accounts that have the feature turned on. "Before it was patched, the flaw would have allowed threat actors to access conversations, email addresses, tickets, comments, and other information from Zendesk accounts with Explore enabled," Varonis  said  in a report shared with The Hacker News. The cybersecurity firm said there was no evidence to suggest that the issues were actively exploited in real-world attacks. No action is required on the part of the customers. Zendesk Explore is a  reporting and analytics solution  that allows organizations to "view and analyze key information about your customers, and your support resources." According to the security software company, exploitation of the shortcoming first requires an attacker to register for the  ticketing service  

Customer service software provider Zendesk announced a security breach, that affected three major Zendesk clients i.e Tumblr, Pinterest and Twitter and allowed hackers into their systems. The hacks come just days after Apple , Twitter and Facebook revealed that their employees computers fell victim to unauthorized access. The company believes the hacker downloaded the email addresses of Tumblr, Twitter, and Pinterest customers who attempted to get support from the companies.  Stolen information might be exploited via social-engineering attacks. " Our ongoing investigation indicates that the hacker had access to the support information that three of our customers store on our system. We believe that the hacker downloaded email addresses of users who contacted those three customers for support, as well as support email subject lines. We notified our affected customers immediately and are working with them to assist in their response. " Zendesk discov

As a vCISO, you are responsible for your client's cybersecurity strategy and risk governance. This incorporates multiple disciplines, from research to execution to reporting. Recently, we published a comprehensive playbook for vCISOs, "Your First 100 Days as a vCISO – 5 Steps to Success" , which covers all the phases entailed in launching a successful vCISO engagement, along with recommended actions to take, and step-by-step examples.  Following the success of the playbook and the requests that have come in from the MSP/MSSP community, we decided to drill down into specific parts of vCISO reporting and provide more color and examples. In this article, we focus on how to create compelling narratives within a report, which has a significant impact on the overall MSP/MSSP value proposition.  This article brings the highlights of a recent guided workshop we held, covering what makes a successful report and how it can be used to enhance engagement with your cyber security clients.