Customer Account Takeovers: The Multi-Billion Dollar Problem You Don't Know About
Apr 30, 2025Malware / Data Breach
Everyone has cybersecurity stories involving family members. Here's a relatively common one. The conversation usually goes something like this: "The strangest thing happened to my streaming account. I got locked out of my account, so I had to change my password. When I logged back in, all my shows were gone. Everything was in Spanish and there were all these Spanish shows I've never seen before. Isn't that weird?" This is an example of an account takeover attack on a customer account. Typically what happens is that a streaming account is compromised, probably due to a weak and reused password, and access is resold as part of a common digital black market product, often advertised as something like "LIFETIME STREAMING SERVICE ACCOUNT - $4 USD." In the grand scheme of things, this is a relatively mild inconvenience for most customers. You can reset your credentials with a much stronger password, call your bank to issue a new credit card and be back to binge-watching The Crown i...
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