Your Salesforce Data Isn't as Safe as You Think
Jun 24, 2025
Data Protection / SaaS Security
Salesforce Is Mission-Critical, but That Doesn't Mean It's Protected At the beating heart of customer operations, the scope of Salesforce goes well and beyond traditional customer relationship management (CRM) systems. As a system of records, a sales engine, a service dashboard, and a repository for years of business-critical insight, deals flow through it continuously. Strategies depend on it. Customer relationships live or die by what they contain. Yet, despite this, a dangerous misconception persists: "It's in the cloud, so it must be safe." Unfortunately, this assumption is as costly as it is common. Here's the reality. Salesforce operates under a shared responsibility model , meaning your cloud provider — in this case, Salesforce — is responsible for platform uptime, infrastructure integrity, and security of the cloud. But you, the customer, are responsible for its actual content (your data, your metadata, and your configurations). So, while Salesforce protects th...
