CBI Shuts Down £390K U.K. Tech Support Scam, Arrests Key Operatives in Noida Call Center
Jul 14, 2025
Cybercrime / Law Enforcement
India's Central Bureau of Investigation (CBI) has announced that it has taken steps to dismantle what it said was a transnational cybercrime syndicate that carried out "sophisticated" tech support scams targeting citizens of Australia and the United Kingdom. The fraudulent scheme is estimated to have led to losses worth more than £390,000 ($525,000) in the United Kingdom alone. The law enforcement effort, which was carried out on July 7, 2025, as part of Operation Chakra V , involved searches at three locations in Noida, one of which was a fully functional fraudulent call center operating from the Noida Special Economic Zone. Evidence gathered by the CBI revealed that the call center, named FirstIdea, made use of advanced calling infrastructure and malicious scripts to facilitate cross-border anonymity and victim targeting at scale. A total of two arrests have been made, including a key operative partner of FirstIdea. "The operation was meticulously timed with ...
