WhatsApp Hid Instructions in Help Pages Telling Its AI Chatbot Not to Recommend Privacy Regulators
Eki 20, 2026
Data Protection / Regulatory Compliance
WhatsApp's help pages carried hidden instructions for its support chatbot that told it not to recommend a data protection authority or regulator to users who could no longer delete their accounts, even though WhatsApp's own privacy policy for Europe tells users they can complain to one. The text sat in the pages' code, never shown on screen, until it was removed by October 18. Whether the chatbot ever followed the instructions is not known: Redact , the data-deletion software company that found the text, read the instructions, not the chatbot's answers. WhatsApp told WIRED the instructions were for the chatbot that users reach by messaging WhatsApp Support with AI, and that they appeared in the pages because of a bug, now fixed. A second block of hidden text on the page about reporting and blocking told the chatbot that once a user mentioned a lawyer, a lawsuit, or a court, it should not cite privacy laws such as the GDPR, even when the user raised them. A W...