Microsoft Helps CBI Dismantle Indian Call Centers Behind Japanese Tech Support Scam
Jun 06, 2025
Cybercrime / Financial Fraud
India's Central Bureau of Investigation (CBI) has revealed that it has arrested six individuals and dismantled two illegal call centers that were found to be engaging in a sophisticated transnational tech support scam targeting Japanese citizens. The law enforcement agency said it conducted coordinated searches at 19 locations across Delhi, Haryana, and Uttar Pradesh on May 28, 2025, as part of an initiative called Operation Chakra V, which aims to combat cyber-enabled financial crimes. The cybercrime syndicates, per the CBI, defrauded foreign nationals, mainly Japanese citizens, by masquerading as technical support personnel from various multinational corporations, including Microsoft. "The syndicate operated call centers designed to appear as legitimate customer service centers, through which victims were deceived into believing that their electronic devices were compromised," the agency said . "Under this pretext, victims were coerced into transferring funds ...
