"We greatly appreciate Mr. Burke's outreach to the company and are reaching out to him as well," she said. "His inquiry did enable us to even further secure our customers' accounts."
Virgin Mobile USA's Manage My Account portal is down as of Wednesday, September 19, 3:34 p.m. AEST (Tuesday, September 18, 11:34 p.m. PT). Virgin Mobile Australia also uses a 6-digit PIN system for customers to access their account online. It stressed that while both companies operate under the Virgin Brand, Virgin Mobile Australia is a completely separate entity to Virgin Mobile USA.Virgin Mobile Australia claimed that its customers are not affected by the security flaw in question.