Keyloggers in Samsung Laptops, Officials says - Samsung laptops are in fact secure !
The app was noticed right away after a security scan on both systems, with StarLogger popping up with the c:\windows\SL directory. Where things really get strange is on the support line; reportedly, a supervisor informed Mr. Hassan (after an earlier denial) that the company did indeed install the software at the factory in order to "monitor the performance of the machine and to find out how it is being used." Unfortunately, it's difficult to say if this is a widespread issue, or if the tale is entirely correct, but we get the feeling that Samsung will have little choice but to respond in some form or fashion here shortly. Naturally, we'll keep you abreast of the situation -- meanwhile, you may want to reconsider that hate-filled comment you're about to bang out on your Samsung laptop, and instead, feast your eyes on the video just past the break.
We'll start by saying that we've reached out to Samsung for a response here, but as of now, no reply has been given -- neither a confirmation nor a refusal of truth. Why bother mentioning that? If this here story proves true, Sammy could have a serious problem on its hands -- a problem that'll definitely start with a rash of negative PR, and a quandary that could very well end the outfit up in the courtroom. According to a report by Mohamed Hassan over at Network World, Samsung allegedly took the initiative to install a keylogger into his recently purchased R525 and R540 laptops.
The app was noticed right away after a security scan on both systems, with StarLogger popping up with the c:\windows\SL directory. Where things really get strange is on the support line; reportedly, a supervisor informed Mr. Hassan (after an earlier denial) that the company did indeed install the software at the factory in order to "monitor the performance of the machine and to find out how it is being used." Unfortunately, it's difficult to say if this is a widespread issue, or if the tale is entirely correct, but we get the feeling that Samsung will have little choice but to respond in some form or fashion here shortly. Naturally, we'll keep you abreast of the situation -- meanwhile, you may want to reconsider that hate-filled comment you're about to bang out on your Samsung laptop, and instead, feast your eyes on the video just past the break.
Statement By Samsung Officials :
The statements that Samsung installs keylogger on R525 and R540 laptop computers are false.
Our findings indicate that the person mentioned in the article used a security program called VIPRE that mistook a folder created by Microsoft's Live Application for a key logging software, during a virus scan.
The confusion arose because VIPRE mistook Microsoft's Live Application multi-language support folder, "SL" folder, as StarLogger.
(Depending on the language, under C:\windows folders "SL" for Slovene, "KO" for Korean, "EN" for English are created.)
Samsung will continue to respect customer needs by providing the highest quality products and services.
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